Refunds and Returns
Refunds and Returns – We offer a 14-day return policy from the day the package is delivered. Returns that are shipped back after the 14-day policy will be rejected and shipped back to the original dispatch address.
For defects and wrong shipped items, the customer must contact by email to support@reisi.net within 14 days. Such emails should include the date of purchase and photographic evidence. In any such cases, Reisi will provide a return label to you to have the defective/wrong item shipped back to us.
The cost of return shipment will be borne by the customer and should always be shipped back with an active tracking number. All returns need to be shipped back with UPS, DHL, or FedEx. Due to the long delivery time, we do not accept any local Postal Service.
Any returns that are due with customs charges will be covered by the buyer. Either by invoice or will be deducted from the original refund. To offer a faster refund we recommend selecting the option of the sender paying for all customs duties.
All returns must be in the perfect original condition as the original shipment, along with any original attachments such as tags, boxes, or dustbags. We have the right to refuse returns if the products have been worn or washed and with a used scent. For declined returns, the order will be shipped to the buyer and any additional shipping charges will be invoiced.
Any agreed refunds will be made by bank transfer or by PayPal within 5 business days of received and approved returns.
